Privacy

Privacy & Cookie Policy

This page explains how Bittech collects, uses and protects your personal data, in line with the principles of the GDPR (General Data Protection Regulation) and relevant legislation in Kosovo.

Last updated: September 12, 2026

Who we are

Bittech is an IT company based in Prishtina, Kosovo. For any question about this policy or your data, contact us at [email protected].

What data we collect

When you fill in the contact form, we collect:

  • Your name and company
  • Your email address
  • Your phone number (optional)
  • The content of the message you send us

How we use your data

We use this data only to respond to your request and to provide information about our services. We do not sell or share your data for marketing purposes without your explicit consent.

Legal basis for processing

We process your data based on the consent you give when submitting the contact form, and on our legitimate interest in responding to service requests.

Third parties that help us

To provide our website and services, we use a few third-party services, each under its own privacy policy:

  • Brevo — to send emails from the contact form
  • Cloudflare (Turnstile) — for protection against spam and bots
  • Google Fonts — for the site's typography (may log your IP address)
  • Font Awesome (cdnjs) — for the site's icons (may log your IP address)

Cookies and similar technologies

  • PHP session cookie — essential; protects the contact form from abuse and expires when you close your browser
  • Cookie consent preference — stored locally in your browser (localStorage), not as an actual cookie

We do not use cookies for tracking or advertising.

Data retention

We keep contact form messages only for as long as needed to respond, and delete them when no longer needed.

Your rights

Under the GDPR, you have the right to:

  • Request access to your data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to the processing of your data
  • Request data portability
  • Lodge a complaint with the competent data protection authority

To exercise these rights, contact us at [email protected].

Security

Our website uses encrypted connections (HTTPS/SSL) to protect your data in transit.

Changes to this policy

We may update this policy from time to time. The date of the last update is shown at the top of this page.